Privacy Policy
Privacy Policy
- Last updated
- July 16, 2026
- Owner
- Karios Insight, LLC
Scope and Agreement
Effective Date: June 5, 2025
Last Reviewed: July 16, 2026
Karios Insight, LLC ("Company," "we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website or Karios app, or subscribe to Market Brief, Live Setups, or related research services.
By accessing our services, including account registration through Auth0, you acknowledge and agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect the following types of information:
a. Personal Information
- Name (if provided)
- Email address supplied through Auth0 and used to link your account, subscription, and support history
- Stable account identifiers generated by Auth0 and Karios Insight
- Payment and billing details processed securely by Stripe; we do not store complete payment-card details
- Any communication with our support team
b. Automatically Collected Information
- IP address
- Device and browser type
- Usage data related to website and Karios app interactions
- Product analytics and session-interaction data, including session replay where analytics is enabled
- Notification preferences and browser push subscription information when you enable notifications
2. How We Use Your Information
We use the collected information to:
- Authenticate users through Auth0
- Provide and manage your subscription service
- Grant and manage product access in Karios Insight and the Karios app based on subscription entitlements
- Deliver transactional email and customer notifications that you request or enable
- Develop and improve our research products and delivery systems
- Respond to customer support inquiries
- Maintain security and prevent fraud
- Comply with legal and regulatory obligations
- Analyze aggregated or pseudonymous usage trends to improve services and understand product performance
- Maintain subscription, entitlement, delivery, security, and audit records needed to operate the services
3. How We Share Your Information
We do not sell your personal information. We share data only with the service providers needed to run the platform — currently Stripe (payments), Auth0 (account authentication), PostHog (product analytics and session replay), Google Analytics (measurement), SendGrid (transactional email), MongoDB Atlas (data storage), and Vercel (hosting, performance and usage analytics, and key-value cache) — each under contractual confidentiality obligations. We do not share data for cross-context behavioural advertising.
In addition, we may share information in the following cases:
- With payment processors to facilitate transactions
- With law enforcement or regulatory bodies, if required by law
- With service providers who help us maintain and improve our platform (under confidentiality agreements)
- In aggregated or de-identified form, with third parties or partners for analytics, business development, or strategic planning. No directly identifying customer information is included in those reports.
4. Data Security
We implement industry-standard security measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure. You acknowledge that you provide your personal information at your own risk.
5. Data Retention
We retain account, subscription, entitlement, support, security, and transaction records while your account is active and afterward only as reasonably needed to operate the services, resolve disputes, prevent fraud, and meet legal, tax, and accounting obligations. Push subscription information is retained until you disable notifications, the subscription expires, or it is otherwise removed.
6. Your Choices and Rights
You may request to access, update, or delete your personal information by contacting us at support [at] kariosinsight [dot] com, subject to legal limitations.
You may cancel your subscription at any time using the tools provided in your customer dashboard. Refund terms are set out in the Terms of Service.
8. Third-Party Links
Our website and Karios app may contain links to third-party sites. We are not responsible for the privacy practices of these external websites.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
10. Contact Us
For any questions regarding this Privacy Policy, please contact us at:
📧 support [at] kariosinsight [dot] com